In Cameroon, obtaining a national identity card (NIC) has long been an uphill battle. Slow administrative procedures, complex bureaucracy, and endless waiting times are the daily lot of many citizens. However, a recent account from Douala offers a glimmer of hope: a user obtained their NIC in less than six hours, without intervention or corruption.
The experience, as recounted by the user, highlights the exceptional professionalism and calm of the staff at the Douala production center. The welcome, coordination, and support were praised, with special mention for Abdel Karim and Alexander, two agents who embodied this exceptional service. What makes this event particularly remarkable is that it took place without favoritism or bribery, contrary to the norm.
This speed contrasts sharply with the usual difficulties encountered by Cameroonians. Administrative delays are often due to obsolete procedures, saturated infrastructure, and a deeply rooted culture of patronage. The NIC, although essential for voting, traveling, and accessing public services, can take months to be issued.
The Douala incident proves that efficient administration is possible. It highlights the importance of trained, motivated agents supported by a fluid organization. Biometric data collection was done quickly, transmission to production services was controlled, and notification of withdrawal by SMS on the same day completed a smooth process.
While this isolated case may restore confidence in the administration, the question remains: is this a mere exception or a model to be replicated? Administrative modernization, through digitization, continuous training, and recognition of performance, is essential to transform the exception into a rule.
Since February 17, 2025, Cameroon has implemented an online pre-registration system via the platform www.idcam.cm, followed by physical enrollment in regional capitals from February 24. The authorities have promised to issue NICs in 48 hours. However, concerns remain about the total cost of the procedure and the delays for biometric capture after online registration.
Despite these challenges, the experience of this Douala citizen remains a symbol of hope. It remains to be seen whether Cameroonians will demand with the same force that excellence becomes the norm, thus transforming a simple flash into a new dawn for public administration.
